Return Policy

In accordance with the Consumer Contracts Regulations 2013, you are entitled to request a refund within 14 days of receiving your order, provided that the product is in its original condition and packaging. The cost of return shipping is the customer's responsibility unless the product is faulty. If you return a faulty item, we will thoroughly inspect it. If the fault is due to our error, we will issue a full refund for the cost of the product.

Statutory Cancellation

Certain items are exempt from the statutory cancellation rights. However, for upholstered furniture, statutory cancellation applies if the product is faulty, missing, or does not meet the specified standards.

Assembly of Items

Returns are only accepted for items that have not been assembled. If you assemble the item, we will not accept a return, as we cannot determine whether any damage occurred during assembly. If a fault arises during assembly, please contact us, and we will provide a suitable resolution.

To avoid any issues, we recommend that customers inspect all items before assembly and retain the original packaging, as it is necessary for the return process.

Our Commitment

We strive to deliver high-quality products. In the rare event you receive a faulty item, please contact our support team immediately, and we will resolve the issue by offering a replacement or refund. Your satisfaction is our priority, and we will do our best to ensure that any problems are swiftly addressed.

For a better understanding of our process, please review our Terms and Conditions, which outline how we operate and handle all transactions on the website.

Return Process

To return a product, please follow these steps:

  1. Returns must be initiated within 14 days of receiving the product.
  2. Do not assemble the item if you plan to return it.
  3. The product must be returned in the same condition in which it was received, including the original packaging.
  4. The cost of returning the product is the customer's responsibility.
  5. After 14 days, the option to request a return or refund will no longer be available.

Upon receiving the product, please check to ensure that all items ordered are present. If any parts are missing, contact us immediately with pictures to help expedite the process.

Damaged Items

If you receive a damaged item, we are responsible for replacing it, and we will cover all costs related to the return and replacement. We inspect products for structural defects before shipment, but in the rare case that a product arrives damaged, we will take full responsibility and ensure a swift resolution.

Important Notes

  • Any product that has been assembled is not eligible for return.
  • If you receive a faulty product, you will receive a full refund, and we will arrange for the item to be collected.